WHAT OUR CUSTOMERS SAY THEY LIKE ABOUT
INNKEEPER and WHAT THEY SAY ARE THE ADVANTAGES
OF "INNKEEPER" WHEN COMPARED TO OTHER SYSTEMS
".... we learned the system in a couple of days. It's the most
user friendly system I have experienced." Super 8 Motel, Didsbury, Alberta
".... the integration to a phone system and voice mail is so
great! All you have to do is check in the person and
everything happens by itself. I've never worked on a system
that makes thing so easy for you." R&R Inns & Suites, Innisfail, Alberta
".... the F8 and F9 pop ups are something we couldn't live
without. We can find a guest room or see if we have
availability no matter where we are or what we are doing in
the system." All our Super 8 properties that had to install MSI
" The biggest advantage I found was how CAPA maintains Guest
History - maintaining guest profiles vs only last room
stay/reservation/cancellation. It's designed to have staff "know"
the guest rather than how much he/she spent at the property." Desert Shadows Inn, Palm Springs, California
".... Additionally, we can export our Guest History to word
processors and data bases, plus to label printers which makes
marketing a real snap." Carmel Sands Motel, Carmel, California
"...... we can "Pop Up" Guest History anywhere on the system, or
network, for last stay, profile, guest preferences, and even find
a guest history by Credit Card Number." Desert Shadows Resort, Palm Springs, California
"We prefer the cancelled reservation approach used by CAPA, plus
the CANX Reservation pop up and tracker. On CAPA's InnKeeper, it
is a separate function that does not allow inadvertent
cancellations, like they say happens on 5 Star, and some other
systems." Guv'nor Inn, St. Johns, Newfoundland
".... I like the wakeup and PBX menus with all the history so we
can monitor everything easily. And... it's so easy to view and
manage guest extensions through InnKeeper." Oceanside Marina Inn, Oceanside, California
"... I really like the fact that CAPA owns it's Call Accounting
system, and provides 24 hour 7 day support to us. This ensures
that the Call Accounting gets to work, .... and they also have
technicians available, on call 24 hours a day, that understand
the whole process from the phone system SMDR to the rating and
posting the calls." Tropicana Inn, Santa Barbara, California
"..... many built in tools and in-house testing utilities to
ensure Call Accounting is working, as well as an ALARM if calls
are not received from the phone system for a set period of time
that ensures we don't go without call accounting for a long
time." Inns at Friday Harbor, Friday Harbor, Washington
"... and I feel that because CAPA's Call Accounting system
features user maintainable rate tables, it is really cost
effective for a small property like ours to keep your system
current with the latest area codes and country codes without
buying rate tables all the time." Casa Laguna Inn, Laguna Beach, California
"... we never lose a call because they rate any new country codes
or area codes at a default rate, if that country code or new area
is not listed in our tables. We never lose revenue because of the
constant additions to area codes." Casa Del Mar, Santa Barbara
" .......... we like the fact that CAPA has popups and printouts
to manage availability and occupancy, as well as the capability
to send this info on-line via email, post to web site, or by fax.
They even include the ability to merge email requests into the
system for streamlined reservation management, and we can attach
confirmations to our email replies." Best Western Capilano, North Vancouver, British Columbia
".... CAPA is set up to provide 24 hours support to users 7 days
a week. They offer 800 line support with emergency service day or
night. It really gives me comfort knowing that my staff can get
help any time of the day when they need it." West Harvest Inn, Cochrane, Alberta
"We couldn't live without the daily history. Because INNKEEPER
maintains an image of each day's data including folios, room
lists, cash drawers and complete audit trails for every day of
the year we have really reduced the time it takes to find an
folio, credit card transaction, or even who changed a reservation
or extended a guest stay. The Built in Replay function makes it
a snap to replay any day of the year." Cardozo Hotel, Miami, Florida
"If I had to list what I like the most about CAPA's system, it
has to be the ability to search guest history by CC# for charge
backs, the extremely flexible group reservations, the powerful
on-line Direct Bill manager with billing history, and the group
billing with selective transfers." Ramada Inn, El Centro, California
"I particularly like the integrated Housekeeping and Point of
Sale modules, as well as the on-line credit card processing." Winfield Resorts, Gulf Shores, Alberta
"..... It's extremely handy having access to guest history, guest
and incidental folios, direct bill history, travel agent
commission and history, and even reservations, on any terminal
even when I'm not logged into the system." Hotel St. Agustine, Miami Beach, Florida
